Leave Only What Matters
The operating intelligence

Civic OS — an operating system for places.

Most software wraps a transaction. Civic OS wraps a building, a programme, a culture.

It is the operating system behind Faith In Strangers: connecting hospitality, events, memberships, private hire, programming, staffing, data and community into one living system.

The forge

Civic OS was not developed in a vacuum. It was built inside the pressure of a real venue.

Customers, staff, bookings, tickets, private hire, events, food, drink, marketing, finance, membership and constant operational complexity. Software designed in production already knows what to do.

The moat
The moat isn’t the code. It’s the taste, process and data behind it.
Two systems, one venue

Civic OS is two operating systems in one.

Strategic
The playbook

Defines the culture, decisions and judgement that make a civic house work. What it stands for. How it programs. Who it serves. How it earns. How each choice compounds against the next.

Technological
The engine

Software that runs the day-to-day so the strategic layer is free to think long. Bookings, comms, finance, staffing, guest intelligence, programming — all on one data fabric.

Culture drives the tech. Tech amplifies the culture. Each layer makes the other stronger; neither lives without the other.

The full pipeline

From the empty building to the live network.

Civic OS isn’t just for operating venues. It runs the whole lifecycle of a civic house — finding the right building, proving the model, building it, running it, connecting it.

  1. 01
    DiscoverFinding the buildings worth turning into civic houses. Most aren't.
  2. 02
    AppraiseTesting the financial, cultural and operational shape of an opportunity before anything is signed.
  3. 03
    ValidatePressure-testing the model against the place. A venue is only ever right for one neighbourhood.
  4. 04
    BuildDesign, brand, programming, fit-out, opening. The system arrives with the keys.
  5. 05
    OperateThe live operating layer at full tilt. Staff, members, guests, tickets, kitchen, calendar, money — one system.
  6. 06
    ConnectLinking each civic house into the wider network. What works in one venue compounds across them all.
What it touches

Once a civic house is live, Civic OS spans every surface.

  • hospitality
  • events
  • memberships
  • private hire
  • programming
  • staffing
  • data
  • community
The bet

Cultural infrastructure for the future economy.

Built once, in the open, in production. Replicable without dilution.

What can be automated, is. What’s human, stays. What’s left, lasts.

For operators

We take on a small number of outside projects a year — operators building cultural infrastructure: venues, members clubs, cultural spaces, civic houses. Strategy, systems, and the stack to run them.

Enquire →